Calling the Cruise Line

1. Let the guest know you need to contact the cruise line for assistance.
2. Set the expectation that you will call them back within about an hour.
3. Contact the cruise line after ending the guest call.
4. Follow up with the guest with the answer or an update if the issue is still pending.

Remember: If you promise a callback, always follow up with the guest—even if you don't have a final resolution yet.