Multiple Bookings – One Ticket
This happens when two or more bookings are traveling together and contact us regarding the same issue or request. Instead of creating separate tickets for each booking, create one ticket and associate all related bookings with that ticket.
1. Open the primary contact or booking that will be used to create the ticket.
2. Create a new ticket as you normally would.
3. Complete the ticket details.
4. After opening the ticket, go to the Booking(s) section located on the right side.
5. Click Add (+) and search for each additional booking that is part of the same inquiry.
6. Associate all applicable bookings to the single ticket.
7. Verify that each booking appears under the ticket's associated records.
8. Continue working the issue from this single ticket and update it as needed until the inquiry is resolved.
9. Do not create additional tickets for the associated bookings unless a separate issue arises that requires independent handling.